Chat Bots
The following is provided as key information and ideas to get started with these technologies and not to be considered a full evaluation of available vendors or any issues associated with vendors.
The following is provided as key information and ideas to get started with these technologies and not to be considered a full evaluation of available vendors or any issues associated with vendors.
Services can standalone, but most often are add-ons to live chat solutions which can cost in the range of $39 to $99/month.
How to quantify the benefit of your chatbot solution.
| (+) Customer retention (calculate average annual value of customers X increase in retention rate) | $ |
| (+) Increase in new sales (calculate average annual value of new sales X increase in new sales rate) | $ |
| (-) Cost of live chat service | $ |
You can use your chatbot to track a variety of Key Performance Indicators important to your agency.
Measure the total number of chats on a daily, weekly and monthly basis.
Identify issues and opportunities early.
Average time to close conversations.
Converting sales leads.
How likely customers are to recommend your agency.
Increase or decrease in customer satisfaction levels.
Ability to solve customer questions, needs and issues.